Confidential brandSports & Outdoors8 mo

Invisible to every filter on the left-hand side of the page

Sessions +38%

A sports brand's catalog sat in the wrong browse nodes with half its attributes blank, so it never appeared when shoppers narrowed a category by sport, size or type. Fixing the classification data reopened a traffic source advertising cannot buy.

Invisible to every filter on the left-hand side of the page

At a glance

Category
Sports & Outdoors
Marketplaces
US, UK
Revenue at start
$385k / month
Catalog
1,240 ASINs across 9 sports
Problem
38% of ASINs in a correct browse node
Engagement
Listing SEO + account management
Timeframe
8 months

Results

Sessions+38%148k / mo 204k / mo
ASINs in a correct browse node+59 pts38% 97%
Monthly revenue+59%$385k $611k
Filter-eligible attributes completed+54 pts44% 98%

The challenge

A large share of marketplace shoppers never type a second search. They land in a category and narrow it down the left-hand rail — by sport, by size, by type, by material — and every one of those refinements is driven by the browse node a product sits in and the attributes filled in behind it.

The brand's catalog had been uploaded over six years by four different people through three different templates. Running shoes sat under a generic accessories node, half the apparel had no size or gender attribute, and two hundred ASINs were in nodes for a sport the brand does not sell. None of this produced an error message, so nobody ever saw it. The effect was simply that a shopper filtering a category never met the brand — not because it ranked poorly, but because it was not in the set being filtered.

Our approach

We treated catalog data as a ranking surface rather than as paperwork.

  • Node-by-node audit of all 1,240 ASINs against the category tree, including the nodes competitors occupy for the same product type.
  • Attribute completion at scale — the specific fields each node exposes as a filter, filled for every product rather than the minimum required to publish.
  • Template discipline — one maintained flat file per product family, so the next upload cannot reintroduce the drift.
  • Listing text realigned to the node, because a product indexed in the right place still has to read like it belongs there to convert.

How we worked

  1. 1

    Map the tree

    The relevant branches of the category tree documented with the filters each node exposes and which competitors sit there.

  2. 2

    Audit every ASIN

    All 1,240 listings checked against node and attribute requirements; 62% found misplaced, incomplete or both.

  3. 3

    Re-file in waves

    Corrections submitted family by family, with sessions and rank tracked per wave so a bad move could be reversed.

  4. 4

    Complete the attributes

    Filter-driving fields — sport, size, gender, material, age range — populated across the catalog.

  5. 5

    Lock the process

    Maintained templates and a pre-publication data check added, with a quarterly re-audit against tree changes.

Inside the ad account

Anonymized account view, rebuilt from the figures reported above: ad sales growing from $173k to $275k a month while ACoS falls from 33% to 22% across the 8-month engagement.

Anonymized account view, rebuilt from the figures reported above: ad sales growing from $173k to $275k a month while ACoS falls from 33% to 22% across the 8-month engagement.

The results

Sessions grew from 148k to 204k a month and revenue rose 59%, with no new products, no price changes and no additional advertising.

The traffic came from a source the account had never touched: shoppers browsing and refining rather than searching. It is also traffic that cannot be bought — there is no bid that places a product into a filter it does not qualify for — which is why six years of advertising optimization had never surfaced the problem.

“Nothing was broken, nothing was flagged, and two thirds of our catalog was filed in the wrong place. It just quietly never showed up.”
Head of E-commerce, Sports brand

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