Confidential brandPortable & Home Audio7 mo

Shoppers were searching a name that wasn't on the box

+56% sessions

Reviewers and forums had given the brand's flagship speaker a shorthand name. Thousands of people searched it every month and landed on competitors, because the listing contained the official model code instead.

Shoppers were searching a name that wasn't on the box

At a glance

Category
Portable & Home Audio
Marketplaces
US, UK
Revenue at start
$193k / month
Catalog
4 speakers with alphanumeric model codes
Engagement
Listing SEO + PPC
Timeframe
7 months

Results

Sessions+56%71k / mo 111k / mo
Monthly revenue+80%$193k $347k
Cost per click, blended-34%$1.64 $1.08
Ranking keywords+330%430 1,850

The challenge

On the box the flagship is a four-character model code and a suffix. The audio press, the forum threads and eventually the buyers all call it something shorter and more descriptive — a nickname that started in one widely-read review and spread because it is easier to type than an alphanumeric code.

That nickname was carrying real search volume, and the listing did not contain it anywhere: not the title, not the bullets, not the backend terms. The searches resolved to whatever Amazon considered relevant, which was three competing speakers. The brand was generating demand through press coverage and handing every bit of it to the category. Worse, its own advertising could not capture the term either, because nobody had thought to build a campaign around a word the brand does not officially use.

Our approach

We indexed the product under the name people actually use.

  • Vocabulary audit of the press and forum coverage — the nicknames, abbreviations and misspellings attached to each model, sized by search volume.
  • Nickname woven into title and bullets naturally, alongside the official model code rather than replacing it.
  • Backend search terms carrying the variants the copy cannot carry gracefully, including the common misspellings.
  • Exact-match campaigns on every nickname variant, which cost a fraction of the category head terms because no competitor is bidding on them.

Inside the ad account

Anonymized account view, rebuilt from the figures reported above: ad sales growing from $87k to $156k a month while ACoS falls from 33% to 21% across the 7-month engagement.

Anonymized account view, rebuilt from the figures reported above: ad sales growing from $87k to $156k a month while ACoS falls from 33% to 21% across the 7-month engagement.

The results

Sessions grew by half and revenue by 80%, on a catalog of four unchanged products.

The cheap part is where the demand came from: it already existed and the brand had already paid for it in review seeding and PR. It was simply arriving at a search box that could not match it to the right listing. Blended cost per click fell 34%, because a nickname nobody else bids on is the least contested traffic in the category.

“Our own customers had renamed the product and we were the last to notice. We were bidding on generic terms while our actual name went to competitors.”
Head of Digital, Audio brand

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